General Questions
At Absolute Delivering Company, we’re committed to making your logistics experience as smooth and efficient as possible. Below, you’ll find answers to some of the most frequently asked questions about our services. If you need further assistance, please don’t hesitate to contact us directly.
How do I get a quote for my shipping or logistics needs?
You can easily request a personalized quote by contacting us via phone, email, or filling out the contact form on our “Contact Us” page. Provide details about your shipment or logistics requirements, and our team will get back to you promptly with a tailored solution.
What industries do you serve?
We serve a wide range of industries, including e-commerce, retail, manufacturing, healthcare, pharmaceuticals, construction, and more. Our logistics solutions are tailored to meet the specific needs of each industry.
Do you offer global shipping services?
Yes, we offer global logistics solutions, including international freight forwarding and customs clearance. Our global network allows us to manage shipments to and from virtually any location worldwide.
How can I track my shipment?
You can track your shipment in real-time using our online tracking tool. Simply enter your tracking number on our website, and you’ll receive up-to-date information about the status and location of your cargo.
What should I do if there is a delay with my shipment?
If your shipment is delayed, please contact our customer support team. We will investigate the cause of the delay and provide you with updates and solutions to ensure your shipment arrives as soon as possible.
Do you offer expedited shipping options?
Yes, we offer expedited and priority shipping services for time-sensitive shipments. Please let us know your urgency, and we will tailor a solution to meet your timeline requirements.
What types of products can be stored in your warehouses?
Our warehouses are equipped to store a wide range of products, including general goods, temperature-sensitive items, high-value merchandise, and oversized or bulky cargo. We offer climate-controlled storage and specialized handling as needed.
Can I manage my inventory online?
Yes, our advanced Warehouse Management System (WMS) provides real-time visibility into your inventory. You can monitor stock levels, track orders, and access reports through our online platform.
How do you handle customs clearance?
Our experienced customs brokers manage all aspects of customs clearance for both imports and exports. We handle documentation, tariff classification, duty calculations, and regulatory compliance to ensure your shipments clear customs efficiently and without delays.
Do I need cargo insurance for my shipments?
While not mandatory, we highly recommend cargo insurance to protect your goods from risks such as damage, theft, or loss during transit. We offer comprehensive cargo insurance plans tailored to the value and nature of your shipments.
What payment methods do you accept?
We accept a variety of payment methods, including bank transfers, credit cards, and online payments. Please contact our billing department for specific payment details.
When will I receive my invoice?
Invoices are typically issued upon the completion of the service or as per the agreed-upon terms in your contract. If you have questions about your invoice or billing, our finance team is available to assist.
How can I get in touch with customer support?
You can reach our customer support team by phone, email, or through the contact form on our website. We are available to assist you with any inquiries or issues you may have.
What are your customer support hours?
Our customer support team is available Monday through Friday, from 9:00 AM to 6:00 PM [local time]. For urgent issues outside of these hours, please contact us via email, and we will respond as quickly as possible.